Constituent Services Facility Liaison

Job Summary

This is full-time professional administrative and technical assistance work. Work involves receiving and responding to communications about the custody population. Works under moderate supervision from facility leadership and a state-wide Constituent Services Coordinator. Successful candidates will be self-motivated, have experience learning new technology, and possess the ability to exercise independent judgment based on training and direction provided by departmental policies.

Primary Duties

• Creates and maintains records in a database for tracking Constituent Services program statistical information.
• Responds verbally and/or in writing to requests for information at the facility-level with secure, appropriate, and accurate information.
• Maintains working relations with other staff and the public as appropriate to meet the departmental mission.
• Affords assistance in collecting, compiling, and reviewing statistical data.
• Affords assistance in the preparation of administrative and statistical reports, studies, and special research projects.
• Makes observations and assists in reviewing activities, operations, and programs to ensure compliance with plans, policies, procedures, and contract provisions.
• Affords assistance in determining trends and resolving technical problems; and affords assistance in recommending activities to produce a more effective program.
• Affords assistance in providing technical assistance in the program area to other staff and the public.
• Participates in visitation, advocacy organization meetings/calls, and other events as requested.

Requirements

• Graduation from an accredited senior high school or equivalent or GED.
• Three years full-time, professional experience in case processing, customer service, clerical, administrative support, technical program support, or operational support experience.
• OR Graduation from an accredited four-year college or university with a bachelor's degree in any major, with coursework in Psychology, Counseling, and/or Social Work preferred.
• Experience in the use of Microsoft Office Suite or equivalent to include word processing, spreadsheet, database, or presentation software programs preferred.

Notes

• The ideal candidate will have: Excellent written and verbal communication skills, with attention to detail and accuracy.Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.Skills to interpret and apply policies and procedures accurately. Skills to prepare and maintain accurate records, files, and reports.
• If applicable, applicants must provide a list of all college-level courses taken in areas such as psychology, counseling, or social work. The list must include courses taken and credits received. Copies of college transcripts will be accepted.
• This position requires some travel which may require overnight stays.
• Applicant must possess a valid Alabama driver's license at the time of appointment.