Constituent Services Coordinator

Responsibilities

• Under general supervision, will assist in managing constituent services for the Attorney General’s Office.
• Responds to constituent telephone and written requests.
• Meets with scheduled and unscheduled visitors.
• Manages, organizes, and tracks constituent correspondence.
• Develops and maintains rapport with citizens through constituent outreach programs.
• Serves as backup for the Executive Assistant to the Attorney General when needed.
• Performs other related duties and special projects as assigned.

Requirements

• High school diploma and relevant program experience.
• A bachelor’s degree may be substituted for the required program experience.

Additional screening: drug screening, credit check, delinquent tax check, SLED background check, and grievance check required.

Preferred Qualifications

• Knowledge of laws, regulations, policies, and procedures relevant to the area of employment.
• Ability to exercise judgment and discretion.
• Ability to establish and maintain effective working relationships.
• Ability to interpret and apply laws, regulations, policies, and procedures.
• Ability to communicate effectively.

Benefits

• Public Service Loan Forgiveness eligibility.
• Paid parental leave.
• Health, dental, vision, long-term disability, and life insurance for employees, spouses, and children.
• Fifteen days of annual (vacation) leave per year.
• Fifteen days of sick leave per year.
• Thirteen paid holidays.
• State Retirement Plan and Deferred Compensation Programs.