Constituent Affairs Assistant

Hiring range: $57,500–$65,000

About the role

The major responsibility of this position is to support the Director of Scheduling and Constituent Affairs, as well as the Legislative and Policy Director, with constituent and legislative affairs matters. This individual will engage with and provide information to the public on behalf of the Office of the Attorney General, and assist with legislative monitoring and tracking responsibilities. The position focuses on increasing awareness about the OAG’s initiatives, services, and priorities while strengthening trust and collaboration.

Responsibilities

• Work alongside the Director of Scheduling and Constituent Services as an advocate for constituents by solving problems, answering questions, and explaining OAG’s jurisdiction.
• Monitor OAG constituent email account, incoming mail, and phone log daily to receive, track, and respond to constituent inquiries, complaints, and requests via telephone, email, mail, and in-person communications.
• Direct calls to the appropriate sections and departments throughout the OAG.
• Help manage constituent affairs database and tracking system to ensure data is kept up to date and confidential.
• Prepare weekly reports on communication with constituents, including volume, top concerns, and resolutions.
• Work with the Director of Scheduling to develop and implement strategies to improve constituent services.
• Assist Legislative and Policy Director with:
  • Maintaining the OAG Bill Tracking System, including assigning bills to appropriate sections, coordinating maintenance with IT, and responding to Legislative Desk email correspondence.
  • Managing Enrolled Bill Review file systems and timely uploads into the relevant systems.
  • Managing the Agency Legislative Proposal review process, including timely uploads in the relevant internal system.
  • Monitoring General Assembly dockets and committee meetings as needed and generating daily reports on tracked legislation during the legislative session.
  • Scheduling and facilitating external meetings with legislative and policy stakeholders, including direct engagement with legislative offices.
  • Managing constituent affairs casework referred by legislative offices.
  • Drafting talking points, one pagers, and other written materials to support legislative engagement.
  • Attending daily meetings with the Legislative and Policy Director during the legislative session.
• Other duties as assigned.

Requirements

• Knowledge of state government and General Assembly processes and procedures.
• Strong written communication skills and experience with professional correspondence and persuasive writing.
• Good verbal communication skills and excellent phone etiquette for contact with elected officials, private citizens, and community stakeholders.
• Ability to handle and prioritize multiple tasks while maintaining attention to detail.

Qualifications

• Related undergraduate degree in a liberal arts field or commensurate experience.
• 1–2 years of experience working in state government or for an elected official is preferred.
• Administrative skills including scheduling, organizing approval processes, and note taking are preferred.