Constituent Affairs and Community Relations Coordinator.

About the role

The Constituent Affairs and Community Relations Coordinator supports the Deputy Director of Community Engagement with the implementation of the Governor’s robust community engagement, constituent services, and correspondence plans across the state. This position works closely with policy and operations staff within the Governor’s Office, as well as with State Agency Advocates to provide access and easy navigation for all Coloradans.

Responsibilities

• Provide methodology and execution of constituent concern intake and response by phone, written correspondence, or in-person; determine jurisdiction of all casework.
• Arrange correspondence and signature requests between different Colorado State Departments.
• Aid walk-in constituents.
• Track and report weekly, monthly and yearly on constituent contacts.
• Coordinate with Governor’s and agency staff to ensure external and internal communications are accurate, consistent, and conform to state brand and office style guide, including copyediting all outgoing products.
• Maintain thorough records of all official communication from the office to stakeholders at the local, state and federal level.
• Custodian of Governor’s letterhead and signature for internal and external use.
• Assist with the correspondence program— including, but not limited to, drafting proclamations, congratulatory letters, letters of recognition, welcome letters, retirement letters and flags.
• Ensure all external and internal Governor’s Office communications are following WCAG accessibility standards.
• Manage application of the Salesforce Constituent Services and Correspondence System in day-to-day activities and office-wide administration.
• Assist the Community Engagement team in executing high-profile events for the Governor’s Office, including but not limited to: statewide community meetings and listening sessions, Holiday Festivities, Cultural Celebrations, etc.
• Maintain a comprehensive community engagement calendar of upcoming community events and meetings that may be of interest to the Administration.
• Maintain and contribute to a community engagement database that includes stakeholders, community members and local elected officials.
• Research and propose community events for the Governor to attend that align with the Administration’s Bold Five priorities and the Governor’s in-state travel plans.
• Coordinate with internal teams and event organizers to schedule community events for the Governor’s attendance, and assists in coordinating the Governor’s meetings and special events including but not limited to sending out invitations and reminders, identifying the location, setting up the event and breaking down, etc.
• Assist in preparing for the transition between Administrations by organizing community engagement documents and databases for the next Administration.
• Staff the Governor and Lt. Governor at community events, as needed.
• Perform special projects as assigned.

Requirements

Minimum Qualifications:

• Minimum one year experience in volunteer management, community engagement relations, project management, community organizing or other related areas.
• Project management skills: ability to multitask, problem-solve, prioritize, delegate, and to create systems and processes.
• Works well under pressure.
• Strong relationship management skills with community interactions.
• Experience in and/or working with diverse constituencies and communities of color desired.

Preferred Qualifications

• Experience with CRM software, such as Salesforce, to manage constituent services and correspondence.
• Proven experience in event planning, logistics, and venue management for high-profile events.
• Professional background in copyediting and content review with adherence to style guides.
• Knowledge of Colorado government structures, state geography, and local community relationships.
• Bilingual proficiency, particularly in languages frequently spoken in Colorado.

Benefits

The State of Colorado/Office of the Governor offers a generous benefits package including:

• Annual leave accrued at 13.33 hours per month (4 weeks a year)
• Sick leave accrued at 6.66 hours a month (10 days a year)
• 12 paid holidays per year
• Medical and dental plans
• State paid life insurance policy of a minimum of $50,000 or 1x annual salary
• Choice of 2 retirement plans 401K and 457 plans
• State paid Short Term Disability coverage
• Additional optional life and disability plans
• Credit Union Membership
• RTD pass
• Training and professional development

Supplemental Information

To learn more about State of Colorado benefits visit: https://www.colorado.gov/dhr/benefits.

Inclusion and Belonging

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

ADAAA Accommodations

The Office of the Governor is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Staffing Coordinator (the Senior Human Resources Director) at gov_hr@state.co.us.