Community Relations Coordinator

About the role

We are Sun Terrace Prosser, a retirement and assisted living community providing each individual compassionate care in a nurturing environment. As community relations director, you're the face of our community spearheading sales, marketing, and networking efforts. You’ll provide tours, admissions, visits, assessments, and follow-ups, reporting to our executive director.

Responsibilities

• Maintain a customer relations database of phone calls, walk-ins, and inquiries, obtaining personal, clinical, and financial information necessary for admission
• Market community with tours and coordinate with families through the move-in process
• Evaluate resident necessities and pair them with community benefits that fulfill listed needs
• Meet budgeted occupancy goals
• Improve budget and revenue goals with outreach to the medical community, events, professional groups, and involvement in the local market
• Coordinate with maintenance to refurbish rooms between tenants and ensure common areas are tour ready
• Coordinate with the business office and clinical team to ensure complete and verified info
• Analyze occupancy trends within the local market and with competitors

Requirements

• Minimum of 1 Year Experience in Marketing Required - Preferably in Assisted Living or Hospitality
• Senior Care Marketing or Community Relations experience
• Demonstrates exceptional customer service skills
• Know and protect residents' rights
• Follow and adhere to HIPPA privacy and security guidelines

Benefits

• Medical / Dental / Vision Insurance
• Prescription Drug Coverage
• Vacation/Sick/Paid Time Off (PTO) - Based on State
• Paid Life Insurance
• Employee Assistance Program (EAP)
• Employee Discounts (movies, restaurants, gifts, & more)
• 401-K

Work schedule: Monday-Friday / Some Weekends and Evenings. We offer a MOVE-IN BONUS PROGRAM.