Community Relations Coordinator

About the Role

As a Community Relations Coordinator, you will strategize and plan community relations activities including electronic communication, face-to-face meetings, and event participation. This position promotes Pinnacle Treatment Centers (PTC) by cultivating and developing referral relationships with existing and potential referral sources through building trust, engaging in respectful communications and interactions, and focusing on the customer experience. You will identify new referral partners, uncover untapped market opportunities, and raise brand awareness.

Responsibilities

• Assess and develop strategies to help patients access services in existing and de novo markets.
• Develop and maintain a comprehensive knowledge base of services offered by Pinnacle.
• Raise public awareness and knowledge of Pinnacle programs and services with business partners and the public.
• Develop and enhance strategic business partnerships (primarily referral sources), engage in regular communications/meetings with current business partners, and actively pursue new strategic relationships.
• Develop, create, and build a contact/referral database in assigned territory; increase referrals by calling on identified target market groups, organizations, hospitals, treatment centers, and professionals.
• Develop and maintain strategic relationships.
• Understand business objectives and strategic direction to proactively support and encourage business growth.
• Function as a liaison between referral sources, Access Center, and facilities on key business improvements and best practices.
• Coordinate resolution of critical service issues with appropriate internal departments.
• Other duties as assigned.

Requirements

• Three (3) years of experience in a similar position and/or in behavioral healthcare.
• Must possess a current valid driver’s license in good standing in the state of employment and be insurable by the designated carrier.
• This role requires driving for company purposes; localized travel up to 50% may be required.
• Must live local to southern Indiana.

Preferred: Bachelor’s degree in communications, marketing, business, or one of the behavioral science disciplines from an accredited college or university.

Benefits

• 18 days PTO (Paid Time Off) + 8 paid holidays.
• 401k with company match.
• Company-sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short-term disability, long-term disability, and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP).
• Discounted tuition and scholarships through Capella University.

We offer a competitive salary and opportunities for professional growth.