Connected Services Coach

Responsibilities

• Deliver engaging and effective coaching sessions to dealership personnel on all aspects of client's connected services, with a specific focus on working with the dealership's leadership team and creating a process within the dealership.
• Ensure dealership staff are proficient in using the Dealer Rewards Portal, including selling one-time pay options and activating free trials.
• Host Monthly Performance Reviews, presenting to client’s Zone Team. Highlight success, drawbacks and best practices with the goal of aligning dealers and other org members.
• Conduct regular in-person and virtual visits to assigned dealerships to provide ongoing consulting and support.
• Analyze dealer performance data, identify areas for improvement, and recommend strategies to increase activation rates and OTP sales.
• Coach dealership personnel on best practices for selling and supporting connected services.
• Collaborate with clinet field representatives to align coaching and consulting efforts with regional strategies.
• Track dealer progress toward activation and OTP sales targets.
• Develop and implement action plans with dealerships to address performance gaps.
• Regularly report on progress, challenges, and successes to the program team.
• Maintain open communication with dealership personnel, client field representatives, and the program team.
• Participate in reviews to provide updates and discuss program strategy.
• Share best practices and insights with other coaching to continuously improve the program.

Qualifications

• 3+ years of experience in automotive, coaching or consulting, preferably with a focus on vehicle or dealer technology.
• Strong understanding of connected services and their value proposition.
• Strong coaching skills.
• Proven ability to deliver engaging and effective coaching sessions.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build rapport and establish trust with dealership personnel.
• Strong analytical and problem-solving skills.
• Proficient in using CRM and other sales-related software.
• Must love travel – 80% travel required.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge technology.
• Chance to make a significant impact on client's connected services strategy.
• Professional development and growth opportunities.

Additional Information

• The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs.
• A reasonable estimate of the current range is $75k to $85k based on current experience.