Customer Support Coach

About the role

We are seeking an experienced Customer Support Coach to work with clients looking to break into or grow within customer support roles. This role includes teaching core issue resolution, troubleshooting, and technical support skills, as well as helping clients strengthen customer satisfaction and customer feedback analysis practices. Coaches also guide clients on applying emerging tools like AI fundamentals and AI automation to their support work.

Responsibilities

• Teach core issue resolution, troubleshooting, and technical support skills
• Help clients strengthen customer satisfaction and customer feedback analysis practices
• Guide clients on applying emerging tools like AI fundamentals and AI automation to their support work
• Offer resume review, LinkedIn review, and cover letter guidance
• Provide interview prep, networking strategy, salary negotiation, and promotion strategy tailored to customer support roles, along with broader skill building

Requirements

Ideal candidates have hands-on experience in customer support (as a support specialist, technical support engineer, or industry professional), a strong track record of resolving issues and keeping customers satisfied, and a clear, structured approach to coaching clients through both technical and career growth.

Qualifications

The ideal candidate will be able to set their own hours and rates, host sessions virtually, and partner with our team to deliver a high-quality, supportive experience for every client.

Skills

Experience in customer support, strong issue resolution and customer satisfaction skills, ability to coach clients through both technical and career growth, proficiency in using AI fundamentals and AI automation, excellent communication and interpersonal skills.

Benefits

Opportunity to join a world-class team helping people achieve their career and educational dreams
Work in a collaborative, high-energy environment where your contributions have a direct impact
Operate in a fast-paced, AI-native environment

Pay

Set by the coach and client

Schedule

Virtually hosted sessions, set by the coach and client

Benefits

Flexible schedule, remote work option, professional development opportunities, competitive compensation, and a supportive team environment

Leland

The chance to join a world-class team helping people achieve their career and educational dreams
Work in a collaborative, high-energy environment where your contributions have a direct impact
Operate in a fast-paced, AI-native environment

EEO Statement

We are an equal opportunity employer and encourage candidates of all backgrounds and demographics to apply.