Customer Care Coach

About the Role

Serenity is hiring Customer Care Coaches to create supportive experiences that help people feel encouraged, confident, and empowered in their personal growth. This role involves connecting with others and creating positive, supportive environments. No specialized background is required—training is provided.

What You'll Do

• Work one-on-one with individuals throughout the day
• Guide participants through scheduled sessions using specialized program tools and technology (training provided)
• Help individuals stay motivated and engaged through simple practices like journaling, gratitude exercises, goal setting, and habit-building
• Prepare daily plans to help participants get the most value from each session
• Track progress and update internal records so the team stays aligned
• Create a calm, welcoming environment where people feel comfortable and supported

What You Need

• 2+ years of full-time professional experience demonstrating reliability and strong work ethic
• Strong interpersonal skills with a naturally positive, people-focused attitude
• Clear communication skills both in person and in writing
• Ability to remain calm and supportive in fast-paced environments
• Willingness to learn, grow, and accept feedback
• Authorization to work in the United States

Benefits

• 90% employer-paid medical, dental, and vision coverage
• 10 PTO days (15 after the first year) + 10 paid holidays each year
• 401(k) retirement program

Pay

$23-$30/hr + quarterly performance-based bonuses.

Why People Love Working at Serenity

• Meaningful work helping people make positive progress
• Strong career growth opportunities as the company continues to expand
• Competitive pay and great benefits

Who We Are

Serenity is a growing organization focused on helping individuals move forward in meaningful ways. The team combines innovative tools, structured programs, and a people-first mindset to create experiences that make a difference. By blending technology with personalized support, Serenity helps individuals build confidence, develop positive habits, and achieve lasting progress.