Customer Care Tech

About the role

This position oversees inventory management activities for assigned departments or clinical programs. Key duties include distributing and managing supplies, keeping supplies organized, acting as a liaison between Supply Chain and assigned department, ordering and delivering supplies, communicating supply levels, troubleshooting issues, managing par location, performing PIRS replenishment, maintaining locations, and monitoring quantity on hand.

Responsibilities

• Performs inventory control on stock and non-stock items
• Keeps supplies binned and organized
• Acts as liaison between Supply Chain and assigned department
• Orders and delivers supplies for assigned department, facility, or clinical program
• Communicates information concerning supply levels, new products, standardization, and implementation relevant to the department staff
• Troubleshoots issues for problem resolution
• Responsible for Par Location Management, PIRS Replenishment, Location Maintenance, Delivery, Label maintenance and Kanban visuals
• Maintains compliance with policy and standard operating procedures
• Reviews daily, weekly and monthly reports for assigned locations

Requirements

• Six Months of related Materials Management experience
• Strong verbal, written, and interpersonal communication skills
• Demonstrated ability to understand and speak English clearly, follow verbal and written instructions, and understand customer communications
• Experience using basic word processing, spreadsheets, internet, e-mail, and scheduling applications
• Experience in a role requiring strong attention to detail, accuracy, and dependability
• Demonstrated ability to visually inspect boxes, packing slips, computed reports, and like objects
• Demonstrated ability to use a pallet jack and other materials handling equipment (e.g., hand truck, carts)
• Experience in a role working with healthcare supplies

Qualifications

• Required Qualifications: Six Months of related Materials Management experience, Strong verbal, written, and interpersonal communication skills, Demonstrated ability to understand and speak English clearly, follow verbal and written instructions, and understand customer communications, Experience using basic word processing, spreadsheets, internet, e-mail, and scheduling applications, Experience in a role requiring strong attention to detail, accuracy, and dependability, Demonstrated ability to visually inspect boxes, packing slips, computed reports, and like objects, Demonstrated ability to use a pallet jack and other materials handling equipment (e.g., hand truck, carts), Experience in a role working with healthcare supplies
• Preferred Qualifications: One year of healthcare related distribution experience

Skills

• Materials Management
• Medical Supply Distribution
• Supply Chain Processes
• Warehouse Inventory Management
• Warehouse Management System (WMS)
• Excellent Team Player
• Continuous Improvement (CI)

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn More About Our Comprehensive Benefits Package Here.

Pay

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.29 - $24.38

Schedule

Schedule: Tuesday - Saturday
Hours: 6:00am - 2:30pm

Location

Intermountain Health Lutheran Hospital
Work City: Wheat Ridge
Work State: Colorado

Scheduled Weekly Hours

40