Configuration Management and Documentation Specialist/Tech Writer

About the Role

Revolutional is seeking a Configuration Management and Documentation Specialist/Tech Writer to own configuration management, change management, and enterprise documentation lifecycle support for an anticipated Veterans Affairs (VA) program. This role maintains the enterprise artifact library and configuration management database, develops and maintains security baselines and configuration documentation across VA systems and platforms, and authors and edits standard operating procedures, technical reports, and knowledge products to keep the program audit-ready.

Responsibilities

• Maintain an organized, searchable, and version-controlled Artifact Library of project artifacts, including plans, reports, diagrams, templates, configuration documentation, SOPs, test evidence, and technical deliverables.
• Ensure all artifacts are clearly labeled, dated, and categorized in accordance with Government-approved taxonomy and naming conventions, and that all documents remain current and reflect the most recent Government-approved baseline.
• Implement and maintain access controls for the Artifact Library and configuration repositories to restrict modifications to authorized personnel.
• Support knowledge transfer by ensuring all artifacts and documentation are accessible, well-organized, and maintained throughout the contract.
• Develop, maintain, and update enterprise-wide security baselines for operating systems, databases, cloud-native platforms, medical devices, IoT ecosystems, and other VA technologies, aligning with federal standards, VA requirements, and industry best practices.
• Document configuration standards, baseline specifications, and provide recurring reporting on enterprise configuration posture.
• Prepare Security Engineering Consideration Plans, Security Requirements Needs Documents, monthly Baseline Configuration Reports, and weekly Security Baseline Configuration and Assessment Reports.
• Draft, edit, and maintain Standard Operating Procedures (SOPs), RACI matrices, workflow diagrams, and stakeholder training guides for configuration and change management processes.
• Maintain a centralized Configuration Management Database (CMDB) aligned with ITIL and ITSM best practices.
• Ensure documentation complies with the Technical Reference Model (TRM) and Section 508 accessibility standards.
• Develop and maintain Requirements Traceability Matrices (RTM) tied to Assessment & Authorization (A&A) and ATO activities.
• Coordinate with engineering, security, and program teams to align configuration management with the project lifecycle.

Qualifications

• Minimum 5 years of IT experience, including at least 3 years in Configuration Management/Tech Editing at a large corporation or Government agency similar to GSA, IRS, DoD, or VA.
• Master’s degree in a related IT field may substitute for up to 2 years of required experience.
• Expertise in configuration management, change management, ITIL/ITSM frameworks, and maintaining CMDBs.
• Experience documenting technical processes, system configurations, and change management procedures.
• Project management experience or understanding of configuration management within large-scale projects.

Education

• Bachelor’s or Associate’s degree in an IT-related field (e.g., Cybersecurity, Computer Science, Information Systems).
• IAT III/IAM III/IASAE III certifications may substitute for a relevant Bachelor’s degree or 4 years of experience.

Required Certifications

• Certification in IAT Level III, IAM Level III, or IASAE Level III.

Benefits

• Traditional and HSA-eligible medical insurance plans.
• 100% employer-paid dental and vision insurance.
• 100% employer-sponsored STD, LTD, and life insurance.
• 5% 401(k) company matching.
• Flexible schedules and teleworking options.
• Paid holidays, PTO accrual, and parental leave.
• Professional development and career growth opportunities.
• Team and company-wide events and recognition programs.

Location: Remote (preference to local Washington, DC area) | Clearance: Public Trust | Employment Type: Full-time | Compensation: $95K - $107K DOE