Configuration Change Manager

Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence and a commitment to mission success for our customers. Joining Maximus means becoming part of a collaborative, mission-driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high-impact solutions while contributing to outcomes that matter at a national scale.

This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.

Responsibilities

• Serve as the Configuration Change Manager and single accountable lead for enterprise configuration, change, and release management services.
• Manage the full lifecycle of IT/OT changes, including intake, tracking, review, approval, scheduling, execution oversight, and documentation.
• Ensure all configuration, change, and release activities align with Systems Engineering Life Cycle (SELC), IT Systems Lifecycle, and ITSM best practices.
• Maintain and oversee the Configuration Management Database (CMDB) as the authoritative source of record for configuration items, ensuring accuracy, completeness, and auditability.
• Establish and enforce configuration baselines and governance controls to ensure integrity, consistency, and compliance across enterprise environments.
• Coordinate directly with stakeholders and service area leads to manage change windows, planned releases, and outage communications, minimizing operational disruption.
• Support onboarding of new systems transitioning into operations by aligning service area leads with scope, dependencies, and configuration requirements.
• Identify and track new workloads, applications, and services, ensuring proper integration into configuration, change, and release processes.
• Collaborate with incident management and disaster recovery teams to ensure changes do not negatively impact service stability, continuity of operations, or recovery readiness.
• Drive continuous improvement of configuration, change, and release processes, enhancing efficiency, transparency, and compliance across the enterprise.

Requirements

• Ability to obtain and maintain a Public Trust is required. Active Public Trust and/or DHS Suitability is preferred.
• U.S. citizenship or U.S. national status required.
• Demonstrated experience leading configuration, change, and release management processes in enterprise IT environments.
• Proven experience managing and maintaining a Configuration Management Database (CMDB), ensuring data accuracy and integrity.
• Strong knowledge of ITIL-based ITSM processes, including change, configuration, and release management.
• Experience aligning processes with federal lifecycle frameworks (e.g., SELC or similar governance models).
• Demonstrated ability to coordinate enterprise-wide change activities across multiple teams and stakeholders.
• Experience supporting system onboarding and transition to operations, including documentation and process alignment.
• Ability to develop and enforce configuration baselines, governance controls, and audit practices.
• Experience supporting Agile frameworks, including PI planning and Release Train coordination.
• Ability to produce and maintain technical documentation, procedures, and reporting artifacts.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
• 8–12 years of experience in IT service management, configuration management, or change/release management roles.

Skills

• Experience supporting federal government environments.
• Familiarity with IT Systems Lifecycle and SELC frameworks.
• Experience supporting large-scale, multi-service enterprise environments.
• Strong understanding of CMDB design, governance, and data quality management.
• Experience working with ServiceNow or similar ITSM platforms.
• Ability to manage conflicting priorities and coordinate across multiple service areas.
• Strong leadership, communication, and stakeholder engagement skills.
• Experience driving continuous process improvement initiatives in ITSM environments.
• SAFe certification (e.g., SAFe RTE or equivalent) preferred if aligned to contract expectations.

Pay

Annual salary range: $100,000 – $150,000. Maximus compensation is based on various factors including job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.