Conference Services/Workplace Experience Coordinator

About the role

The Conference Services/Workplace Experience Coordinator is a key member of the Cushman & Wakefield onsite account team for the client. This individual supports the daily operations of a dedicated conference center at a client's site, including meeting planning and execution, room scheduling, and addressing user needs.

Responsibilities

• Provide "white glove" service to executives and key stakeholders.
• Ensure prompt and efficient follow-up on any issues/requests.
• Absorb and document incoming meeting requests, confirming room availability and meeting details.
• Coordinate with internal partners and service lines to address all aspects of meetings/events.
• Maintain strong knowledge of all rooms, configurations, technology, and available amenities.
• Audit space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee-ready.
• Offer way-finding support by directing attendees to their meeting room.
• Execute general administrative support ensuring end-to-end accountability for conference center users.
• Function as the "eyes and ears" of the conference center and greater building, proactively submitting work orders for repairs, maintenance, and reporting issues.
• Follow locker assignment rules and follow escalation protocols.
• Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions.

Requirements

• Minimum of 2 years of related work experience in conference services, events, real estate services, or hospitality.
• College degree preferred but not required.

Qualifications

• Comfortable communicating with executive-level clients and interacting with individuals at all levels.
• Exceptional emotional intelligence and empathy.
• Detail-oriented, confident, self-starter with exceptional organizational skills.
• Proactive with the ability to act with minimal information.
• Demonstrate integrity, accountability, self-awareness, and strong work ethic.
• Showcase strong business acumen.
• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Ability to work under pressure, while acting in a calm manner.
• Ability to use the Microsoft Suite and comfortability in learning proprietary tech tools.

Skills

• Communication
• Emotional Intelligence
• Organization
• Proactivity
• Integrity
• Professionalism
• Business Acumen
• Technical Proficiency

Benefits

Comprehensive benefits package, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

Pay

$24.65 - $29.00

Schedule

Hours and schedule are flexible and determined by the client's needs.