Conference Services Manager – Isla Bella Beach Resort & Tranquility Bay

Job Summary

Responsibilities

• Serve as the main point of contact for clients from contract turnover through event execution
• Partner with clients to understand event goals, timelines, and expectations
• Conduct site visits and pre-event meetings across both properties
• Develop and manage Banquet Event Orders (BEOs), group resumes, and detailed event timelines
• Oversee on-site execution of meetings, weddings, conferences, and group events
• Cook up and manage logistics including catering, room setups, audio-visual, and guest accommodations
• Lead BEO and pre-convention meetings to ensure alignment across departments
• Anticipate and resolve operational challenges to ensure a seamless guest experience
• Proactively identify and execute strategic upselling opportunities across all events, including menu enhancements, premium experiences, and added services
• Partner with clients to enhance event scope while aligning with their goals and budget
• Manage group room blocks, cutoff dates, and event details to optimize revenue and profitability
• Monitor event budgets, forecast revenue opportunities, and track performance against goals
• Support billing, reconciliation, and financial reporting processes
• Partner closely with Food & Beverage, Front Office, Housekeeping, and Engineering teams across both resorts
• Ensure clear and consistent communication between departments and properties
• Support on-site teams during events to maintain service and brand standards

Qualifications

• 2–5 years of experience in conference services, event planning, or hotel operations
• Previous experience in a hotel or resort environment strongly preferred
• Experience managing weddings, conferences, or large-scale events preferred
• Demonstrated ability to drive revenue through upselling and client relationship management
• Strong organizational and multitasking skills with attention to detail
• Excellent communication and client relationship management skills
• Ability to work in a fast-paced, multi-property environment
• Experience with event management systems and Microsoft Office
• Strong problem-solving and decision-making abilities
• Flexible schedule including evenings, weekends, and holidays

Physical Requirements

• Ability to stand and walk for extended periods during events
• Ability to lift up to 25–30 pounds occasionally
• Comfortable working in a fast-paced, event-driven environment

Benefits & Perks

• Comprehensive benefits package
• Great team environment
• Medical, Dental & Vision Insurance
• Additional voluntary benefits
• Employee housing based on availability
• Discounts at EOS Hospitality sister properties
• Opportunities for growth within EOS Hospitality