Conference Services Manager | Hotel Burg | Modus by PM Hotel Group

About the role

The Conference Services Manager serves as the primary point of contact for groups, meetings, social events, and private dining experiences for Hotel Burg. This role is central to delivering the seamless, personalized service our guests expect.

Responsibilities

• Serve as the primary contact for group, meeting, and event clients, managing all phases from contract turnover through post-event follow-up and final billing.
• Prepare and distribute BEOs, floor plans, and group resumes; coordinate with Food & Beverage, Operations, and Front Office to ensure seamless execution.
• Lead weekly BEO meetings to align departments on event details, timelines, and client expectations.
• Oversee all on-site event logistics, including room setups, AV, catering, rooftop access, and group rooming lists.
• Conduct site tours and guide clients through a personalized, consultative planning process.
• Partner with The Hunton team to support private dining experiences for hotel groups.
• Manage group room blocks, including attrition, cutoffs, rooming lists, and billing coordination.
• Maintain accurate records in STS, including event details, client accounts, and activity tracking.
• Support revenue goals through collaboration with sales leadership, including upselling and forecasting.
• Foster a collaborative, inclusive team environment while championing company values and culture.

Requirements

• Minimum 2+ years of experience in conference services, event management, or catering sales within hospitality.
• Proven ability to manage multiple events simultaneously while delivering exceptional client experiences.
• Strong communication, organizational, and interpersonal skills with a natural ability to build relationships.
• Experience creating BEOs, group resumes, and event proposals with strong attention to detail.
• Ability to collaborate cross-functionally with Food & Beverage, Operations, and Sales teams.
• Proficiency in hospitality systems, including STS (CRM), StayNTouch (PMS), and Microsoft Office.
• Demonstrated passion for hospitality with a guest-focused, collaborative mindset.
• Solid financial acumen, including budget management, revenue optimization, and upselling.
• Entrepreneurial mindset with the ability to thrive in a fast-paced, boutique environment.
• Flexible schedule, including evenings and weekends as required.
• Hands-on, results-driven approach with a strong team-first mentality.

Qualifications

• Passionate about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique – we encourage our associates to express themselves and their individual talents.
• Innovators – we are a lifestyle hotel management company that is constantly evolving.
• Growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• Company that has a culture of promoting from within.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to multitask and meet deadlines.
• Proficiency in hospitality software and systems.
• Collaborative and team-oriented mindset.

Benefits

Competitive compensation package, including quarterly incentive plan. Generous health, dental and vision insurance, plus 401K. Comprehensive onboarding and training plan to set you up for success. Coaching, feedback, and mentorship to develop yourself and your team. Personalized development plan to fit your individual role and career goals. Monthly fitness and transportation credits. Unlimited PTO and 9 paid holidays. Opportunities to volunteer and give back to our local communities. Paid Parental Leave. Tuition reimbursement opportunities – when you grow, we grow!

Pay

$60,000 - $70,000 based on experience, with additional service charge commission, plus opportunity for incremental incentive for upselling.

Schedule

This position is primarily on-site and may require occasional travel. This is an exempt position that reports to the Regional Director of Sales, with a dotted line to the General Manager. Flexible schedule based on event timing and agenda.