Conference Services Manager

Why You’ll Love Working with Us

The Brookfield Conference Center is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.

How You’ll Make An Impact

• Lead the maintenance and continuous growth of current meeting/catering accounts. You'll work directly with events on food & beverage, floor plans, audio visual and any additional event needs.
• Client Coordination & Communication:
  • Contact clients to review all event details and ensure the smooth execution of contracted programs, including Banquet Event Orders (BEOs), food and beverage arrangements, meeting needs, and deliveries
  • Meet and greet clients upon arrival and lead pre-conference meetings or informal reviews
  • Conduct site inspections as needed to support planning and client decision-making
• Event Planning & Documentation:
  • Create BEOs and floor plans for client review and approval
  • Generate BEOs for internal teams and lead weekly BEO meetings to align all departments
• Team Collaboration & Execution:
  • Partner with the culinary team, banquet staff, and audiovisual team to confirm all client requirements can be met or to develop suitable alternatives
  • Oversee the overall setup and implementation of events and meetings, ensuring consistency with client expectations
  • Manage last-minute changes or add-ons with the team and generate the final bill post-event

Qualifications

• Experience in food and beverage, event set-up, and basic audio visual equipment
• Related college degree or related work experience
• Optimistic self-starter with high degree of drive, motivation and initiative
• Ability to work independently, exercising good judgment and discretion
• Strong customer service skills to include problem-solving and complaint resolution
• Strong interpersonal, relationship building and communication skills
• Strong attention to detail and organized
• Ability to work effectively and efficiently in a fast-paced setting

Benefits

• Career Development: Personalized career pathing and skill development, leadership and mentorship programs
• Team Member Perks: Worldwide hotel discounts and free stays at NCG Hospitality managed hotels, Catch of the Day – earn bonuses for going above and beyond to support team and guests, Everyone Sells – earn cash for bringing in business to our properties, Paid Volunteer hours – Earn money for community service
• Health & Wellness Benefits: Medical, dental, and vision plans, Paid sick time and Paid Time Off, Virtual telehealth access and employee assistance resources, Monthly health and fitness reimbursement programs
• Financial Support: Same-day pay options, Referral bonus – earn cash for bringing great team members, 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%, Health Savings Account

Pay & Schedule

Details about pay and schedule will be provided during the interview process.

Schedule

Details about the schedule will be provided during the interview process.

Application

Ready To Grow With Us? Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality. NCG Hospitality is an Equal Opportunity Employer.

Mission and Core Values

At NCG Hospitality, we strive to be the best and offer you the best career. Rewarding opportunities for your career with several locations and positions to choose from. There is always time for fun: We celebrate our Team Members and reward their successes. Perks: Enjoy discounted Hilton and Marriott hotel stays, a flexible work schedule, paid volunteer hours, and so much more!