Conference Services Manager

Job Duties and Responsibilities

• Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
• Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
• Provides advice to clients on all aspects of hotel facilities and services when proposing and contacting groups and events
• Negotiates food and beverage, function space, room rates, and hotel services that meet or exceed hotel revenue goals
• Achieve all predetermined sales goals for revenue and sales activity
• Negotiate contracts according to company standards
• Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented
• Credits tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
• Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
• Provide prompt and accurate responses to all client requests for proposals and information
• Consistently meet or exceed sales goals including predetermined revenue and sales activity
• Maintains awareness of local competitors and compares their operations with his/her operation
• Completes daily/weekly/monthly reports as directed by the DOS/GM
• Participate in Quarterly/Annual Business and Marketing Plans, assist with budget process
• Perform various other duties as assigned to meet business objectives

Requirements

• Minimum of High School education, post-high school education preferred
• Minimum of three (3) years in hotel or conference Catering/Sales
• Ability to communicate effectively verbally and in writing
• Excellent listening and problem-solving skills
• Ability to exceed expectations of guests and team members
• Negotiating Skills
• Strong computer skills
• Must have flexible work hours that may include evenings, weekends, and holidays

Qualifications

• Must have a valid driver’s license
• Must be able to lift up to 50 lbs
• Must be able to work in a fast-paced environment
• Must be able to work weekends and holidays

Skills

• Communication Skills
• Problem Solving Skills
• Negotiation Skills
• Computer Skills

Benefits

• Paid Time Off (PTO)
• Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match for eligible associates
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Pay

Starting salary 60K based on experience

Schedule

Flexible work hours that may include evenings, weekends, and holidays