CONFERENCE SERVICES DIRECTOR - Pipeline / New Business - Boston
Job Summary
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Key Responsibilities
- Plans, evaluates, organizes, and directs the activities of the Conference Planning Managers, Audio Visual Manager and Administrative Assistant, and oversees the activities of Conference Services Operation through the individuals mentioned above
- Ensures that department personnel are following all procedures, policies, and guidelines, as established by Company Conference Center management
- Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department
- Establishes and maintains rapport with outside purveyors who provide services for the Hotel and its guests through the Conference Services Department
- Forecasts department revenues (package revenue, audio visual, room rental, business center and Conference Management), payroll and meeting covers (CMP/MMP/DMP and a la carte) on an annual/quarterly/monthly basis
Preferred Qualifications
- Bachelor’s degree and a minimum of five years hotel experience
- Previous experience as hotel Director of Conference Services preferred
- Superior quantitative, oral and written communications and problem-solving/strategizing skills
- Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
- Proactive mindset to anticipate and support changes in our business
- Conformity to the highest standards of personal integrity and ethical behavior
- Exceptional customer service abilities
Benefits
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Retail Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
About the Role
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Requirements
None specified
Qualifications
None specified
Skills
None specified
Benefits
None specified
Pay
$105,000 - $110,000 per year
Schedule
Not specified