Conference Services Manager- InterContinental Boston

About the role

The Conference Services Manager is responsible for managing and coordinating all conferences, meetings, group functions and group activities booked through the sales department. This role requires a combination of sales, marketing, and administrative skills, with a focus on providing exceptional service and ensuring client satisfaction.

Responsibilities

• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
• Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addenda, confirmation of pricing, group resumes, and/or banquet event order.
• Work with the sales team to service and solicit new business.
• Up-sell client events and manage function space and room block inventory as assigned.
• Aid in the implementation of the hotel’s catering and conference strategy.
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Assist clients in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks, and VIP services, etc.
• Welcome group contacts upon arrival at the function and ensure guest satisfaction.
• Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
• Maintain client files and update information daily in accordance with established departmental policies and procedures.
• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
• Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
• Work in a timely manner to execute and distribute all Banquet Event Orders (BEO) and contracts as designated by sales.
• Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.
• Complete post-conference reports of events for senior management, and complete other reports as needed or requested.
• Report and communicate Meeting event needs between the client and hotel.
• Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and follow-up on delivery.
• Check function room set-ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards. Ensure deficiencies are corrected by appropriate personnel.
• May perform other duties as assigned.

Requirements

• Some college plus 1-2 years sales or marketing related experience or equivalent combination of education and experience.
• Knowledge of hotel sales and/or catering required.
• Prior experience in a luxury hotel environment is preferred.
• Must speak fluent English.

Qualifications

• Frequent standing up or moving within and outside of the facility.
• Carrying or lifting items weighing up to 25 pounds.
• Handling objects.
• Bending, stooping, kneeling.

Skills

• Communication skills are utilized a significant amount of time when interacting with others.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, and giving and receiving instructions.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem-solving, reasoning, motivating, organizational, and training abilities are used often.

Benefits

We offer a competitive financial and benefits package which includes medical, dental, vision, disability and life insurance support, and a matching 401k plan. We offer complimentary dry cleaning and employee meals. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.

Pay

Hiring Salary: USD 70,000.00 - 72,000.00 Hourly

Schedule

Not specified