Conference Center Coordinator

About the role

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Rapport maintains a drug-free workplace.

Req ID: 1581406

Responsibilities

• Delivering exceptional customer service to employees and clients.
• Monitoring and responding to emails and phone calls.
• Managing reservations and scheduling changes.
• Greeting and escorting guests.
• Coordinating catering deliveries and vendor access.
• Supporting special events and executive meetings.
• Communicating effectively to ensure smooth shift transitions.
• Guest Services Daily Responsibilities: Support guest arrivals and check-ins; assist with administrative tasks; monitor email and phone coverage; escort guests to meeting rooms; coordinate catering logistics; provide operational support to both the morning opener and afternoon closer as needed; welcome clients and employees upon arrival; monitor the shared lobby inbox for arrival notifications; greet visitors and escort guests to their meeting rooms, or direct them to the designated waiting area.
• Administrative Support: Monitor and respond to incoming emails; answer incoming phone calls; manage meeting reservations, including new bookings, reservation modifications, cancellations.
• Catering & Event Coordination: Coordinate with the loading dock; communicate with the Messaging Center; manage freight elevator logistics; support all Conference Center events as needed.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD&D
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection