Condition Monitoring Advisor

About the role

Join the Carolina Cat Team
Since 1926, Carolina Cat has been a family-owned company under the leadership of four generations. We support our communities by supplying equipment for critical infrastructure and commerce and donate our time and resources to area nonprofits. We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day.

Essential Functions

• Utilize advanced analytics through the Condition Monitoring (CM) Dashboard from UPTAKE to thoroughly review and interpret oil samples, inspection data, and telematics data
• Analyze data from the CM dashboard to create actionable leads
• Set up and provide comprehensive EMSolutions reports to customers, offering insights and recommendations derived from data analyses
• Set up and maintain EMSolutions billing to customers ensuring transparency and clarity in billing processes
• Communicate with PSSRs and MSRs about equipment leads and follow up on this communication
• Utilize email and SalesLink for communication and coordination of analytical findings
• Directly engage with customers when necessary, addressing Condition Monitoring-related matters and providing insightful recommendations
• Track and report monthly Condition Monitoring “wins”
• Provide pricing estimates when needed using PSQ (Parts and Sales Quoter)
• Work with dealership Standard Jobs Coordinator to use dealership BUILDER database files for pricing
• Validate repair option standards throughout the dealership
• Self-motivated with the ability to maintain daily routines and adapt to changing conditions
• Able to communicate with customers and technicians both verbally and written
• Employ reports and analysis skills to make CM recommendations
• Make decisions and recommendations based on analytics, situations and service experience

Qualifications

• Two or Four year degree highly preferred
• Experience in service and/or parts recommended
• Computer Skills: Microsoft Office (Word, Excel, Outlook and PowerPoint), experienced user of the dealer’s business systems (SISWEB, Contract Tracking, Work Order, or Parts Ordering)
• Able to learn new platforms such as CM Dashboard, EMT and Service Scheduler

Supervisory Responsibilities

This job has no supervisory responsibilities.

Workplace Requirements

• While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.