Concierge- The M by Radius

About the role

The Concierge serves as the first point of contact for residents, guests, and vendors, delivering exceptional customer service and creating a welcoming community environment.

Responsibilities

• Greet residents, guests, and vendors in a friendly and professional manner.
• Serve as the primary point of contact at the front desk.
• Monitor and control building access while maintaining community security procedures.
• Respond to resident inquiries, concerns, and service requests promptly and courteously.
• Cookier package acceptance, logging, and resident notification procedures.
• Maintain accurate records of visitors, packages, incident reports, and resident communications.
• Assist with resident events and community engagement activities.
• Answer telephone calls, emails, and other correspondence professionally.
• Cookier with the management and maintenance teams to ensure resident needs are addressed.
• Provide communication and assistance in absence of management.
• Monitor common areas and report any maintenance, safety, or cleanliness concerns.
• Perform administrative tasks and other duties as assigned.

Qualifications

• A high school diploma or equivalent is required.
• Previous customer service, hospitality, hotel, concierge, or multifamily experience is preferred.
• Excellent verbal and written communication skills are essential.
• Strong interpersonal and customer service skills are required.
• The ability to multitask in a fast-paced environment is important.
• Proficiency with Microsoft Office and property management software is preferred.
• A professional appearance and demeanor are expected.
• The ability to work flexible schedules, including evenings, weekends, and holidays as required, is necessary.