Concierge

About the role

Goleta Valley Cottage Hospital seeks a Concierge for their Customer Care department responsible for promoting an overall culture of safety, service excellence and authentic hospitality by providing concierge services to our guests. Serves as a greeter, screener, and navigator to those attempting to enter the hospital and a conduit for patients to the admitting staff or the relevant service line. Contributes to the guest experience by helping create and/or working within service enhancement programs such as Benefactor/Special Guest, The Little Cottages, Sleep Room Program, Loan Out Program, etc.

Responsibilities

• Serves as a greeter, screener, and navigator to those attempting to enter the hospital.
• A conduit for patients to the admitting staff or the relevant service line.
• Helps create and/or works within service enhancement programs such as Benefactor/Special Guest, The Little Cottages, Sleep Room Program, Loan Out Program, etc.

Requirements

• Minimum 2 years of front of the house or guest service-related experience.
• Preferred: Service experience at four diamond property or higher within less than 24 months of hire.

Qualifications

• Education: Preferred: 2 years of general college coursework.
• Technical Requirements: Minimum: Intermediate computer skills = 70% or above with Excel, Word & 35 wpm.
• Knowledge of basic medical terminology and hospital services.
• Basic knowledge of insurance carriers and types of medical coverage.
• Bilingual skills.

Skills

• Intermediate computer skills (Excel, Word, 35 wpm).
• Intermediate user of MS Outlook.
• Basic knowledge of medical terminology and hospital services.
• Basic knowledge of insurance carriers and types of medical coverage.
• Bilingual skills.

Benefits

Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health’s annual management incentive program.

Pay

Pay for non-physician positions is determined based on related years of experience and internal equity. Physician compensation is determined based upon specialty and may include bonus potential.

Schedule

Details on schedule will be provided during the interview process.