Concierge

About the role

We are seeking individuals who can embody our mission to purposefully brighten and enrich the lives of those we serve through Hospitality, Excellence, Appreciation, Respect & Teamwork.

Responsibilities

• Greet residents and provide general assistance to visitors, prospective residents, and families.
• Answer telephone calls.
• Ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms, and investigating any unusual activity.
• Process reports for work orders, incidents, and concerns.
• Receive and deliver packages, plants, prescription drugs, etc., as requested.
• Maintain the sign-in/out log for the issuance of community keys and gate passes.
• Aid other departments with administrative functions.
• Ensure resident/family/employee concerns receive timely responses and follow-ups, aiming for high customer satisfaction.
• Maintain a positive and professional demeanor towards all residents, visitors, and co-workers.

Requirements

• Three (3) months of related experience is preferred.
• Clear and effective communication in English.
• Highly proficient computer skills, including proficiency with Outlook, Excel, and Word.
• Caregiver qualities such as compassion, professionalism, kindness, engagement, empathy, and helpfulness.
• The ability to work collaboratively as part of a team and manage multiple tasks efficiently.
• The capability to make independent decisions when necessary.
• A positive and friendly demeanor towards residents and co-workers.

Qualifications

• Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
• Compassion, professionalism, kindness, engagement, empathy, and helpfulness.
• Team player and efficient multitasker.
• Ability to make independent decisions.
• Positive and friendly demeanor.

Skills

• Communication skills.
• Computer proficiency (Outlook, Excel, Word).
• Customer service orientation.
• Teamwork and collaboration.
• Problem-solving and decision-making abilities.

Benefits

• Comprehensive benefits package including health, dental, vision, retirement benefits, short-term and long-term disability, and paid time off.
• Eligibility for DailyPay, an application allowing access to earned but unpaid wages before the next payday.

Pay

$19 - $21 per hour

Schedule

Tuesday and Wednesday Evenings - Saturday and Sunday 7a-7p

Additional Information

Senior Lifestyle requires proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.