Concierge

Job Overview

The position is part-time with competitive pay.

Primary Responsibilities

• Welcome Heritage Isle residents and assist with obtaining car decals, clubhouse access cards, Club Member rules and addressing any concerns.
• Maintain front desk spreadsheet including details of new residents and tenants, car decals issued, estate sales, overnight parking requests and daily clubhouse checks.
• Provide clerical office assistance in the form of faxes, copies and scanning documentation, including all car decal forms, age verification documentation, and tenant leases.
• Work closely with Heritage Isle CAM and staff, providing support as necessary.
• Listen to all resident concerns and forward to proper entity for action.
• Observe Clubhouse facilities several times a day to ensure all are operating properly and address any resident concerns.
• Open/close front desk register and enter all sales transactions daily.
• Maintain and organize resident sign-up sheets and ticket documentation for Clubhouse Events.
• Receive resident deeds, death certificates and tenant leases and provide to Leland Management staff as necessary to update all HI Accounts (HIDA, Club, HIRVA, Condo).
• Maintain records for 55+ tracking.
• Maintain resident/tenant accounts in TEK Wave, updating as required. Provide registration links to residents for TEK Control Visitor Management App.
• Work with Heritage Isle Guardhouse staff, including notifications for Clubhouse Events, community Open Houses and Estate Sales.
• Handle incoming calls, emails, and inquiries, providing information and directing queries to the appropriate personnel.

Requirements

• A high school diploma or equivalent; additional administrative training is a plus.
• Proven experience as an administrative assistant or in a related role.
• Proficient in MS Office applications (Word, Excel, Outlook).
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Discretion and confidentiality in handling sensitive information.