Concierge - Per Diem/On-Call Overnight 11pm-7am

Sales Inquiry Handling

Receive incoming sales inquiries, whether by phone or in-person visits.

Use pre-established guidelines to determine the appropriate staff member to handle each sales inquiry.

Administrative Support

Affiliate with administrative tasks, such as maintaining the visitor log, managing incoming and outgoing mail, Sort and distribute interoffice mail.

Ensure that the front desk area and lobby is tidy and presentable.

Affiliate with resident and guest support.

Resident And Guest Support

Engage with prospective residents and their families to understand their needs and interests.

Provide assistance to residents and their families with their inquiries, requests, and concerns.

Offer guidance and information on community activities, events, and amenities.

Help coordinate transportation for shopping, doctor appointments, banking and activity trips and maintains concierge handbook.

Make trip reminder calls to residents as directed by Director of Resident Services and/or Director of Recreation.

Perform other duties and/or assist in other departments as assigned by Supervisor, Executive Director or Manager on duty.

Emergency Response

Follow established protocols to handle emergency situations, including contacting the appropriate team members, emergency services, or family members.

Knowledge of security/fire alarm systems and procedures.

Monitor security and emergency call systems.

Knowledge of appropriate response to emergency situations.

Maintain home base at the front desk during an emergency.

Adherence To Policies And Regulations

Comply with all organizational policies, procedures, and regulations, including privacy and confidentiality guidelines.

Stay updated with information related to the assisted living community's services.