Concierge (Overnight)

Duties And Essential Functions

• Greet guests in a friendly and courteous manner.
• Aid the front office manager with training new team members.
• Ensure customer needs are met: provide directions, offer restaurant suggestions, assist with airline reservations, ground transportation, hotel accommodations, event tickets, golf outings, tours, flower and basket orders, and other services that meet the resident's needs.
• Coordinate special events or projects as assigned.
• Provide information on the geographical area, suggest sightseeing locations, and arrange tours.
• Conduct all concierge services for the association with integrity and professionalism at all times.
• Respect all residents' privacy, information, perspectives, priorities, times, and resources.
• Establish relationships with local merchants and service providers.
• Maintain a warm and friendly demeanor at all times.
• Communicate residents' and guests' concerns to management promptly.
• Arrange for move-ins and move-outs after management approval.
• Handle lost and found items, keeping a log.
• Manage incoming and outgoing packages, calling residents, and maintaining package records.
• Prepare weekly activity reports as required and submit to management.
• Review and update calendars of events, daily updates, daily tee sheets, daily spa reservations, function sheets, and hours of operation daily to answer questions and direct members.

Competencies

• Communication Proficiency
• Customer/Client Focus
• Discretion
• Initiative
• Leadership

Supervisory Responsibility

• This position has no direct supervisory responsibilities, but it serves as a coach and mentor for other positions in the department.

Physical Demands

• Regularly required to talk and hear.
• Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to lift and/or move items up to 25 pounds and sometimes items over 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Position Type/Expected Hours of Work

• This position is full time and regularly requires early morning, late night, and weekend shifts.
• Travel is primarily local during the business day.

Required Education And Experience

• A High School Diploma.
• An Associate Degree (AA) or Bachelor's Degree (BA) is preferred.
• Minimum 2 years experience working in the hospitality industry in a similar role.
• Knowledgeable with computers and software programs commonly used in the industry.
• Excellent communication skills, both verbal and written, to convey information and ideas clearly.
• Creative and enjoys creating a luxurious lifestyle that is fun and safe for residents.

Position Supervision

• Employee reports to the Association Manager of the community.