Concierge, Multifamily

About the Role

The Concierge staff at The Holston provides excellent customer service to all owners, residents, prospective residents, guests, and vendors. As the face of the property, concierge staff members promote a sense of community and ensure a welcoming environment.

Work Schedule

Tuesday - Friday: 5:00 PM to 1:00 AM
Saturday: 2:00 PM to 11:00 PM

Responsibilities

• Welcoming resident guests
• After-hours package pickup
• Addressing resident inquiries and concerns
li>Updating communication logs on active buildings
• Providing resources to customers and maintaining an open, welcoming environment
• Acquiring broad knowledge of the community and surrounding area
• Building strong relationships with current and future members of the apartment community
• Marketing the property
• Assisting with on and off-site resident events and initiatives
• Social media posting, blogging, and maintaining an internet presence
• Answering the concierge phone line
• Ensuring proper inventory in the Community Amenities area
• Proactive communication with management regarding issues or concerns
• Reviewing the Activity Log and preparing for the shift
• Maintaining confidentiality regarding residents
• Adhering to property guidelines and standards of performance
• Maintaining work area presentation

Qualifications

• High School Diploma, GED, Trade, Technical, or Vocational school
• 1+ years of related experience

Skills

• Effective communication in English (spoken and written)
• Professional appearance and adherence to dress code policy
• Ability to work in a fast-paced environment with minimal supervision

Work Environment

This job operates in a professional office environment, routinely using standard office equipment. Regular travel outside between properties in varying weather conditions is required.

Physical Demands

The role requires standing, walking, ascending/descending staircases, and traveling outside in varying weather conditions. Employees must remain stationary (sit or stand) for 85% of the time, operate office machinery, and exert up to 25 pounds of force constantly.

Pay

$17.00 - $20.00

Cushman & Wakefield provides eligible employees with a comprehensive benefits package, including health, vision, and dental insurance, flexible spending accounts, retirement savings plans, and paid/unpaid time away from work. Compensation may vary based on factors such as geographic location, experience, and qualifications.