Concierge

About the Role

The Concierge is often the initial contact and first impression that many people have of Phoenix Senior Living. This role supports the Community Engagement Director and Executive Director in marketing and sales efforts by providing community information to inquiries. Additional responsibilities include assisting with recruitment, general administrative duties, and maintaining the Bistro area for a pleasant atmosphere.

Responsibilities

• Oversee the community entry area, greet visitors, guests, and residents warmly, and offer beverages.
• Contact the Community Engagement Director, Executive Director, or Department Director to meet with prospective residents, families, or visitors, ensuring minimal wait times.
• Greet potential job candidates, direct them to apply online, or capture their information to initiate the recruitment process.
• Answer incoming and resident calls within 2–3 rings using the appropriate community greeting and identification.
• Take complete messages with pertinent details (name, number, message, time, date) and communicate them to the intended recipient.
• Provide a community overview to callers, determine the appropriate person to forward the call to, and announce the transfer.
• Manage appointments for residents and family members (e.g., hairdresser, transportation).
• Send get-well cards to residents and sympathy cards to families or responsible parties (obtain community leaders' signatures before delivery).
• Monitor the Bistro area for refreshments, cleanliness, music, and a pleasant atmosphere.
• Perform computer data entry and other assigned general administrative duties.

Requirements

• High School Diploma or GED required.
• Proven customer service experience and skills.
• Knowledge and experience in the Senior Living Industry preferred.

Schedule

Full-time, Monday–Friday, 8:00 AM–5:00 PM.