Concierge

About the role

At Serenades at West Orange, we place a high emphasis on the overall wellbeing of our residents and believe in providing excellent care and customer service. Come be a part of the excitement as we continue our journey of touching lives in this beautiful community and premier work atmosphere!

Responsibilities

• Provides positive first impression to all who enter the Community
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate
• Greets all visitors in a friendly, courteous, and professional manner
• Screens and requires visitors to "sign in" at reception desk
• Notifies Residents of visitors
• Instructs Resident's visitor according to Resident's instructions
• Receives and processes incoming mail
• Accepts all outgoing mail/packages
• Types, copies, orders, and maintains inventory of office supplies, performing other clerical duties as assigned
• Maintains and updates Emergency Phone Number Log and keeps log at front desk
• Maintains and updates emergency contact information on each Resident and keeps information at front desk
• Assists managers with various clerical responsibilities
• Pages staff as necessary
• Takes RSVPs for special functions, as necessary
• Oversees sign-up for scheduled transportation
• Hands out maintenance requests forms and passes them onto Environmental Services Director
• Performs other duties as necessary, to include light housekeeping duties

Qualifications

• High School Diploma required
• Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities
• Requires considerable initiative and judgment
• Must have word-processing and clerical skills
• Must be able to work flexible hours and participate in holiday activities
• Required to work weekends and holidays as assigned
• May be required to work on shifts other than the one for which hired
• May be required to work extended hours (up to 16 hours per day)

Benefits

• Medical, Dental and Vision benefits
• Company-paid Life Insurance and Voluntary Disability
• Paid Time off and Holidays
• 401(k) Retirement Savings Plan

Schedule

Part-time: Tuesday, Wednesday and Thursday 9am-5pm