Concierge, Multifamily

ESSENTIAL JOB DUTIES

• welcoming resident guests
• after-hours package pickup
• addressing resident inquiries and concerns
• updating communication logs on active buildings
• providing resources to customers
• building strong relationships with current and future members of the apartment community
• marketing the property
• assisting with on and off-site resident events and initiatives
• social media posting, blogging, and internet presence
• working as part of the site team to ensure events are enjoyable environments
• answering the concierge phone line
• ensuring proper inventory in the Community Amenities area
• proactively communicating with management for issues or concerns
• reviewing the Activity Log and being ready to start work at the beginning of the shift
• maintaining an appropriate level of confidentiality regarding residents
• adhering to property guidelines and standards of performance
• maintaining the work area to an appropriate level of presentation

COMPETENCIES

• speaking, writing, and communicating effectively in English
• maintaining a professional appearance and complying with prescribed dress code policy
• being able to cope in a fast-paced environment and working under minimal supervision

IMPORTANT EDUCATION AND EXPERIENCE

• High School Diploma, GED, Trade, Technical, or Vocational school
• 1+ years of related experience

WORK ENVIRONMENT

• professional office environment
• uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
• regularly required to stand and walk for extended or continuous periods of time
• may need to travel outside between properties in varying weather conditions

PHYSICAL DEMANDS

• stand and walk for extended or continuous periods of time
• ascend and descend staircases, ladders, and/or step stools
• remain in a stationary position (sit or stand) for 85% of the time
• operate office machinery
• lift, carry, push, pull, or move objects up to 15 pounds occasionally, up to 20 pounds frequently, and up to 25 pounds of force constantly

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

BENEFITS

• various benefit programs including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs
• competitive pay
• paid and unpaid time away from work

COMPENSATION

The compensation for the position is: $17.00 - $20.00

COMPANY INFORMATION

• Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
• In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.