Concierge, Hope Lodge (Friday–Sunday Evening Shift)

About the role

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security. The Night Concierge will provide evening guest support, front desk coverage, administrative coordination, and light facility support. The position works independently for a significant portion of the evening, onsite after approximately 8:00 PM, with management available on call as needed.

Responsibilities

• Greet guests and manage check-in and check-out procedures (30%)
• Respond to guest requests, concerns, and questions while maintaining a compassionate and welcoming environment (20%)
• Complete administrative duties, data entry, and maintain accurate guest records and paperwork (15%)
• Respond appropriately to guest concerns, unexpected situations, and emergencies, including contacting management or emergency services when necessary (15%)
• Complete assigned evening facility and operational tasks, including restocking supplies, maintaining common areas, and preparing the lodge for the next day (10%)
• Monitor lodge operations and safety during evening hours while working independently and following established procedures (10%)

Requirements

• High School Diploma or Equivalent
• Additional education or training in hospitality management, customer service, security, or a related field is a plus
• Previous experience in hospitality, guest services, hotel operations, administrative support, security, or a related field is preferred
• Minimum 1 year of Customer Service Experience
• Previous hotel front desk, night audit, security, or independent evening-shift experience is a plus

Skills

• Strong communication and interpersonal skills
• Ability to work independently and remain productive with limited direct supervision
• Strong multitasking, prioritization, and organizational skills
• Excellent customer service, problem-solving, and de-escalation skills
• Ability to remain calm and make sound decisions during unexpected or emergency situations
• Demonstrated initiative, accountability, and ability to take ownership of responsibilities
• Ability to identify and address routine operational issues rather than delaying manageable concerns for the next shift
• Ability to balance administrative responsibilities with guest needs and changing priorities
• Proficiency with basic computer systems, data entry, and administrative processes

Schedule

Friday through Sunday, 3:30 PM–11:30 PM CT

Pay

$19.50 per hour

Benefits

ACS provides staff a generous paid time off policy; medical, dental, and retirement benefits; wellness programs; and professional development programs to enhance staff skills. Further details on benefits can be found on our careers site at jobs.cancer.org/benefits.

Physical Requirements

• Extended periods of standing and walking, particularly during front desk duties, guest assistance, and evening rounds throughout the lodge
• Occasional lifting and moving of packages, supplies, or other items while supporting guests and lodge operations
• Manual tasks, including restocking supplies, taking out trash, wiping down kitchen areas, sweeping or vacuuming common areas, and closing blinds
• Physical endurance to manage multiple responsibilities, respond to guest needs, and maintain lodge operations throughout the evening shift

Travel Requirements

Minimal travel required