Concierge, Hope Lodge – Saturday & Sunday Evening Shift

About the role

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and EMPOWER Program services and schedules.

Responsibilities

• Greet guests and manage check-in and check-out procedures
• Provide information about lodge amenities and community resources
• Cookier transportation & EMPOWER Program services and schedules
• Respond to guest requests, concerns, and emergencies
• Maintain organized front desk area and accurate guest records
• Monitor lobby security and implement safety protocols

Requirements

• High School Diploma or Equivalent
• Additional education or training in hospitality management or customer service is a plus
• Previous experience in hospitality, guest services, or a related field is preferred
• Minimum 1 year of Customer Service Experience

Qualifications

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings/weekends

Skills

• None specified

Benefits

• Medical, dental, retirement benefits
• Wellness programs
• Professional development programs

Pay

$19.50/hr

Schedule

This position works a consistent weekend schedule of Saturday and Sunday, 4:00 p.m.–12:00 a.m.