Concierge, Hope Lodge (Evening Shift)

The American Cancer Society is working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers raise the bar every day, creating a culture of diverse backgrounds and experiences to better serve our communities. Those who join us focus their talents on our lifesaving mission—it’s a calling that brings deep fulfillment.

About the role

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in and check-out, responds to inquiries, and coordinates transportation and security.

Responsibilities

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation and EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

Requirements

• High School Diploma or Equivalent
• Additional education or training in hospitality management or customer service is a plus
• Previous experience in hospitality, guest services, or a related field is preferred
• Minimum 1 year of Customer Service Experience

Skills

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings and weekends

Physical Requirements

• Extended periods of standing and walking, particularly during front desk duties and while assisting guests
• Occasional lifting and moving of luggage, packages, or other items when assisting guests with check-in, check-out, or transportation
• Manual tasks such as carrying luggage or opening doors for guests during interactions
• Physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day

Minimal travel required.

Pay

$19.50/hour

Schedule

Thursday, Friday, and Saturday from 4:00 PM to Midnight

Benefits

• Generous paid time off policy
• Medical and dental benefits
• Retirement benefits
• Wellness programs
• Professional development programs to enhance staff skills

Further details on benefits can be found on our careers site at jobs.cancer.org/benefits.