Part-Time Concierge, Hope Lodge - Day Shift (Friday - Sunday)

About the role

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The Concierge at Hope Lodge is the frontline ambassador for our guests, providing exceptional service and support to ensure their comfort and satisfaction during their stay. Responsible for managing the front desk operations, the Concierge’s dedication to customer service, attention to detail and ability to multitask contributes to creating a positive and welcoming environment for our guests. This is a part-time role and benefits eligible.

Responsibilities

• Greet guests and visitors with warmth and hospitality upon arrival.
• Assist guests with check-in and check-out procedures, ensuring a smooth and pleasant experience.
• Provide information about Hope Lodge amenities, services, and local attractions.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Maintain a neat and organized front desk area, ensuring a welcoming atmosphere for guests.
• Manage incoming calls, emails, and correspondence, directing them to the appropriate staff members.
• Maintain accurate guest records, including check-in/out information, contact details, and special requests.
• Process reservations and room assignments in accordance with established procedures.
• Assist with administrative tasks such as filing, data entry, and photocopying.
• Monitor the lobby area and ensure the safety and security of guests and property.
• Implement security protocols and procedures, including guest identification and access control.
• Respond to emergencies or incidents promptly and effectively, following established protocols.

Requirements

• High School diploma or Equivalent; additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Excellent communication and interpersonal skills, with a friendly and empathetic demeanor.
• Strong organizational and multitasking abilities, with attention to detail.
• Proficiency in computer skills, including Microsoft Office Suite and reservation systems.
• Proficiency in using multi‑line telephone systems.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• Exceptional customer service skills are essential for interacting with guests and providing assistance with their needs and inquiries.
• Strong verbal communication skills are necessary for effectively conveying information to guests and coordinating transportation services.
• The ability to interact professionally and courteously with guests, staff, and transportation providers is crucial for maintaining a positive guest experience.
• Effective time management skills are necessary for managing front desk responsibilities and coordinating transportation schedules efficiently.
• Strong problem‑solving skills are important for addressing guest concerns and resolving transportation issues promptly and effectively.
• Attention to detail is essential for accurately processing guest information,