Concierge Coordinator - Hybrid

Core Job Summary

The Concierge Coordinator liaises between referral sources, hospitals, and physicians to meet the healthcare needs of patients seeking medical care within the University of Miami Health System.

Core Responsibilities

• Gathers all pertinent data from patient, referring physicians, and payers.
• Organizes transportation and lodging for patients transferring to or seeking services at UM facilities.
• Schedules appointments, registers patients, and verifies insurance coverage.
• Negotiates discount and bundled package pricing and obtains letters of agreement and payments from self-pay patients and other payers within guidelines.
• Follows up with patients and non-contracted payers to collect funds.
• Serves as an after-hour contact for one week on a rotating basis.
• Troubleshoots any problem independently and expeditiously.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications

• Bachelor’s degree in relevant field required.
• Minimum 1 year of relevant experience required.
• Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Ability to work collaboratively with others and contribute to a team environment.
• Skilled in using office software, technology, and relevant computer applications.
• Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Pay

Competitive salaries offered.

Schedule

Full time position.

Benefits

A comprehensive benefits package including medical, dental, tuition remission and more.

About the Role

The University of Miami/UHealth Department of UMHC-SCCC Survivorship has an exciting opportunity for a Full Time, Concierge Coordinator to work in hybrid in Miami.