CONCIERGE - BRIGHTMORE OF WILMINGTON

Job Requirements

• A high school diploma
• A team player with a positive and considerate attitude
• Organized and capable of handling multiple tasks simultaneously
• Knowledge of computers
• Able to work under pressure
• Able to solve problems
• Willingness to perform various functions
• Able to read, understand, and follow facility policies

Responsibilities

• Answer phones and route calls appropriately
• Ensure all entering residents sign in via kiosk
• Call residents’ apartments to announce visitors before sending them in
• Enter work orders for housekeeping, pest control, and maintenance issues
• Accepts packages, monitors for postal delivery, and pick up
• Call residents who have received packages or deliveries
• Inform immediately the Executive Director and other department heads when officials enter the building
• Understand how to initiate assistance from local medical professionals
• Know building layout and assist emergency services in locating resident units
• Initiates assistance from local medical professionals in case of emergencies
• Must have working knowledge of fire alarm panel and direct resident response in the event of an emergency
• Receives and delivers flowers and initiates a call to appropriate person
• Assists individuals who come to complete applications and directs them to the appropriate department head
• Meets and greets all new residents
• Assists visitors, families, and employees as needed
• In case of a fire, must know the Fire Plan, participate in fire response, and follow all policies and procedures
• If working evening, follows security procedures to secure the building
• If working overnight, makes rounds throughout common areas to ensure building security and resident safety
• Delivers newspapers to resident doors throughout the building
• If working day shift, completes resident daily check-in at 10 am, which may require visits to the resident’s apartment for verification
• Responds to resident emergency calls as they occur
• Available to assist before, during, and after any type of disaster

Qualifications

• Computer skills
• Problem-solving ability
• Ability to work under pressure
• Positive and considerate attitude
• Organizational skills
• Reads, understands, and follows facility policies