Concierge

True Connection Communities (TCC) is a rapidly growing Senior Housing platform focused on the Active Adult and Independent Living segments. At TCC, every day is an opportunity to make lasting connections with team members, residents, and residents’ families in a profound and personal way. You’ll find opportunities to impact lives whether you have direct contact with residents or support those who do.

About the role

This position serves as an ambassador for the community, executing receptionist, customer service, and hospitality duties to assist in the administration of the community.

Schedule

• Sunday: noon – 5:00 pm
• Monday: 8:30 am – 5:30 pm
• Tuesday: 8:30 am – 5:30 pm

Responsibilities

• Provides a positive first impression to anyone who enters the community.
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages according to policies and procedures.
• Greets all visitors in a friendly, courteous, and professional manner.
• Follows hospitality touchpoints and procedures according to company standards.
• Ensures lobby area is scented and has music playing during shift.
• Screens and requires visitors to “sign in” at hospitality desk.
• Notifies residents of visitors and instructs visitors according to resident’s instructions.
• Receives and processes incoming mail; accepts all outgoing mail/packages.
• Types, copies, orders, and maintains inventory of office supplies; performs other clerical duties as assigned.
• Maintains and updates Emergency Phone Number Log and keeps log at hospitality desk.
• Maintains and updates emergency contact information on each resident and keeps information at front desk.
• Assists managers with various clerical responsibilities.
• Takes RSVPs for special functions, as necessary.
• Oversees sign-up for scheduled transportation.
• Provides families and/or prospective residents with tours and community information; knowledgeable about community services and rates.
• Keeps hospitality captain desk and lobby area neat and organized.
• Hands out maintenance request forms and passes them onto appropriate managers.
• Based on interactions with residents, immediately advises supervisor and Executive Director of any noted changes in physical and/or mental health of residents.
• Works collaboratively with supervisor to create a positive, hospitality-oriented atmosphere for all associates and residents.
• Delivers exceptional customer service to residents and visitors, maintaining professionalism and composure in challenging situations.
• Recognizes and fosters a sales-oriented culture by participating in and contributing toward the sales and marketing efforts of the community.
• Attends and actively participates in company-hosted webinars, meetings, and other trainings as scheduled.
• Performs other related duties as assigned.

Requirements

• High school diploma or GED required.
• Prior experience working with the public.
• High degree of interpersonal relations skills and ability to relate to a variety of people and personalities.
• Strong organizational, oral, and written communication skills.
• Comfortable with a multi-line telephone system, answering, taking messages, and transferring calls.
• Word-processing and clerical skills; familiarity with Microsoft Office products.
• Self-motivated, possessing considerable initiative and judgment to work with minimal supervision.
• Ability to communicate effectively with all levels of management, other associates, and the general public.
• Able to work flexible hours and participate in holiday activities.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Parental Leave
• Short-term & Long-term Disability
• Industry-leading PTO
• Paid Holidays
• 401k program with company match
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Employee/Resident Referral Bonuses

Working Conditions

This position works in a professional office environment and routinely uses standard office equipment such as computers, phones, printers, scanners, photocopiers, and filing cabinets. The Concierge works within the Senior Living Community, where there may be possible exposure to communicable diseases, latex, blood-borne pathogens, various chemical, infectious, or biological hazards, and pets.