Concierge

True Connection Communities (TCC) is a rapidly growing Senior Housing platform focused on the Active Adult and Independent Living segments. At TCC, every day is an opportunity at our Senior Living Community for all team members to make lasting connections with each other, residents, and residents’ families in a profound and personal way.

About the role

This position serves as an ambassador for the community and executes receptionist, customer service, hospitality, and other responsibilities to assist in the administration of the community. Third Shift: 11pm – 7am.

Responsibilities

• Provides a positive first impression to anyone who enters the community.
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages according to policies and procedures.
• Greets all visitors in a friendly, courteous, and professional manner.
• Follows hospitality touchpoints and procedures according to company standard.
• Ensures lobby area is scented and has music playing during shift.
• Screens and requires visitors to “sign in” at hospitality desk.
• Notifies residents of visitors.
• Instructs residents’ visitors according to residents’ instructions.
• Receives and processes incoming mail.
• Accepts all outgoing mail/packages.
• Types, copies, orders, and maintains inventory of office supplies, performing other clerical duties as assigned.
• Maintains and updates Emergency Phone Number Log and keeps log at hospitality desk.
• Maintains and updates emergency contact information on each resident and keeps information at front desk.
• Assists managers with various clerical responsibilities.
• Takes RSVPs for special functions, as necessary.
• Oversees sign-up for scheduled transportation.
• Is knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
• Keeps hospitality captain desk and lobby area neat and organized.
• Hands out maintenance request forms and passes them onto appropriate managers.
• Based on interactions with residents, immediately advises supervisor and Executive Director of any noted changes in physical and/or mental health of residents.
• Works collaboratively with supervisor to create a positive, hospitality-oriented atmosphere for all associates and residents.
• Gives exceptional customer service to residents and visitors, from providing a pleasant greeting to maintaining professionalism and composure in more challenging situations.
• Recognizes and fosters a sales-oriented culture by participating in and contributing toward the sales and marketing efforts of the community.
• Attends and actively participates in company-hosted webinars, meetings, and other trainings as scheduled.
• Performs other related duties as assigned.

Requirements

• High school diploma or GED required.
• Prior experience working with the public.
• Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities.
• Strong organizational, oral, and written communication skills.
• Must be comfortable with a multi-line telephone system, answering, taking messages, and transferring calls.
• Must have word-processing and clerical skills, and familiarity with Microsoft Office products.
• Self-motivated, possessing considerable initiative and judgment in order to work with minimal supervision.
• Must possess the ability to communicate effectively with all levels of management, other associates, and the general public.
• Must be able to work flexible hours and participate in holiday activities.

Benefits

• Medical/Dental/Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Parental Leave
• Short-term & Long-term Disability
• Industry-leading PTO
• Paid Holidays
• 401k program; including match
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Employee/Resident Referral Bonuses

Schedule

Third Shift: 11pm – 7am

Working Conditions

This position works in a professional office environment and routinely uses standard office equipment such as computers, phones, printers, scanners, photocopiers, and filing cabinets. The Concierge works within the Senior Living Community, where there may be possible exposure to communicable diseases and infection, exposure to latex, possible exposure to blood-borne pathogens, possible exposure to various chemical, infectious, or biological hazards, and possible exposure to pets.