Concierge

Responsibilities

• Answers telephone and directs the caller to the appropriate individual.
• Provides information such as community address, directions to the community location, community fax numbers, company website, and other related information.
• Greets and directs visitors to the community.
• Sorts and forwards incoming mail.
• Captures and delivers express mail services (FedEx, UPS, etc.).
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Resolves customer questions and concerns.

Requirements

• Enjoy providing exceptional customer service and care to our senior residents.
• Appreciate the value of being a dependable & responsible member of greater team.

Qualifications

• High school diploma or equivalent.
• Experience in customer service is preferred but not required.
• Ability to communicate effectively both verbally and in writing.
• Basic computer skills including Microsoft Office.

Skills

• Excellent communication skills.
• Customer service orientation.
• Attention to detail.

Benefits

• Comprehensive benefit package including competitive wage/salary, health and dental insurance, 401k with company match.
• Paid training.
• PTO available day one.
• Employee Assistance Program.
• Dependent Care and FSA saving accounts.
• Paid referral programs for Team Member and Resident referrals.

Pay

• Competitive wage/salary.

Schedule

• Flexible scheduling.