Concierge

Job Overview

Acts as an ambassador of the SDS/Endoscopy area by providing special assistance and information to patients and visitors. Assesses each patient and visitor’s age-specific needs and provides age-specific assistance, treatment, and care. Oversees the SDS waiting area and promptly resolves patient and visitor requests, issues, or complaints.

Qualifications

• High School Diploma
• PREFERRED: College degree
• Healthcare training/experience

Scheduling Requirements

• Day shift
• Schedule based on department needs
• Must be available to work weekends/holidays
• Per Diem

Essential Functions

• Acts as an ambassador for the Main Lobby and SDS/Endoscopy area by providing special assistance and information to patients and visitors.
• Assesses each patient and visitor's age-specific needs and provides age-specific assistance, treatment, and care.
• Oversees the Main Lobby and SDS waiting area and promptly resolves patient and visitor requests, issues, or complaints.
• Escorts and assists patients and visitors to their desired location or car, if needed.
• Offers assistance with a wheelchair, as needed.
• Promptly answers telephone calls.
• Uses a clear, understandable speaking voice, exercises judgment, responds to inquiries with accurate information regarding hours of operation, directions, etc. according to individual needs.
• Promptly resolves minor issues and informs the patient advocates/representatives of any significant patient and visitor complaints.
• Remains calm and alert, especially during emergency situations and heavy patient and visitor volume.
• Uses the telephone, verbally arranges and confirms individual needs both inside and outside the facility.
• Promptly responds to requests for doctors, transportation arrangements, etc.
• Follows proper safety and infection control procedures and maintains a safe work environment.
• Frequently converses with patients and visitors as they wait in the lobby.
• Greet and direct patients and visitors immediately with a friendly and sincere welcome.
• Maintains a neat and organized environment in the Lobby.
• Notifies Environmental Services when excessive spills or litter require their attention.
• Maintains a neat, organized, and stocked work area.
• Maintains confidentiality of the patient's condition and other personal information, and limits work/patient-related discussions to private areas.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.