Concierge

Key Job Duties And Responsibilities

• Treat residents, family members, visitors, and team members with respect and dignity.
• Maintain the confidentiality of all resident and family information.
• Assist with administrative and business functions as they relate to customer service.
• Assist the Activities Director with transportation or other support of his/her duties.
• Ensure all residents are respected and their needs are met in an expeditious manner.
• Ensure residents are kept safe and the building is secure, especially on evenings and weekends.
• Serve as a backup to all other areas of the Community that provides services to the residents, and any additional duties given by management to promote the well-being and growth of the community.
• Interact with potential residents and their families, which may include guided tours and answering questions about amenities offered at the community.
• Help coordinate programs that enhance the lives of all residents and allow them to reach their highest level of physical and psycho social wellbeing.
• Assist Executive Director with duties and events that enhance the well-being of all residents.

Essential Job/Physical Requirements

• Regular worksite attendance.
• A High School Diploma required.
• At least 3 years of experience in a highly customer-service focused role, hospitality preferred.
• Customer focused and friendly.
• If required to operate a motor vehicle for business purposes, must successfully complete the requirements contained in Company’s Motor Vehicles policy.
• Read, write, speak, and understand the English language.
• Work beyond normal working hours and on weekends and holidays when necessary.
• Assist in the evacuation of residents during emergency situations.
• Perform the essential position functions of the job with, or without reasonable accommodation.
• Meet the general health requirements set forth by State regulations and Company policy which may include medical and physical examinations.
• Be able to push, pull, move, and/or lift a minimum of 30 pounds to a minimum height of 3 feet and be able to push, pull, move, and/or carry such a weight a minimum distance of 4 feet.
• Be able to bend, stoop, kneel, crouch, perform overhead lifting, and perform other common physical movements as needed for your position.
• Relate to and work with the ill, disabled, elderly, emotionally upset, and, at times, hostile people within the Community.
• See and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.