Concierge at Luxury Highrise Apartment

About the Role

The Concierge serves as a welcoming face of the community and plays an important role in creating an exceptional resident experience. Your mission will be to create an exceptional resident experience by serving as a welcoming, knowledgeable, and dependable presence within the community. Build strong resident relationships, anticipate needs, and ensure every interaction and community touchpoint reflects a high standard of hospitality, service, and professionalism.

Responsibilities

• Provide a warm, professional welcome to residents, prospective residents, guests, vendors, and neighbors
• Deliver exceptional customer service by responding to resident questions, requests, and concerns in a timely and helpful manner
• Assist with after-hours package pickup and other resident services
• Maintain communication logs and ensure relevant community updates, requests, and concerns are properly documented and communicated
• Develop strong knowledge of the community, its amenities, and the surrounding neighborhood to serve as a helpful resource for residents and guests
• Build positive relationships with residents and promote open, effective communication between residents and the community team
• Support resident events, activities, and initiatives that create an engaging and enjoyable community experience
• Assist with community marketing efforts, including social media, online presence, and resident-facing communications
• Partner with the onsite team to ensure community events and shared spaces are welcoming, organized, and well presented
• Monitor amenity areas and maintain appropriate inventory of supplies and materials
• Proactively communicate resident concerns, operational issues, or other needs to community management
• Maintain the concierge and surrounding work areas to a high standard of cleanliness, organization, and presentation
• Complete all assigned services request

Qualifications

• You are a hard worker
• You have an off the chart sense of urgency
• You have an eye for details and a plan for everyday
• You know that teamwork is key in sustaining a winning property
• You embrace change and the opportunity it brings
• You are passionate about customer service; you put yourself in the resident's shoes and act quickly and efficiently
• You consider your residents an extended family and take pride in making their home a safe place to live
• You run on transparency

Requirements

• You have experience as a Concierge
• You have worked at an apartment community; preferred
• You have high attention to detail
• You are reliable and punctual
• You have reliable transportation to perform all job duties

Benefits

• Paid Time Off – 120 hours PTO accrual starting upon hire
• Floating Days – 2 floating days
• Holiday Pay – 9.5 holidays
• Paid Volunteer Hours – 8 hours of paid volunteer time you can use throughout the year
• Housing Discounts – 25% off rent available for all employees off any unit
• Comprehensive Insurance Benefits – Medical PPO, HDHP, FSA, HSA with employer match; Dental, Vision, STD, & LTD
• Retirement Plan – 401K with a 25% company match up to 6%
• Travel & Personal Discounts – Company rate National/Enterprise rental cars for leisure travel, plus additional discounts with Verizon (18% discount) and Expedia (10% discount)
• Certification Reimbursement – Full reimbursement for approved industry related certifications, including CAM, CPO, EPA, and more
• Performance Bonuses – Leasing, renewal, CNOI performance-based bonuses & more
• Tech Forward & Transparent Culture – Innovative internal software to make your job easier
• Property Empowerment – Operate your property without the regional bureaucratic constraints of a traditional property management company
• Cultural Appeal – We run on transparency and healthy debate (No Fear of Conflict); you are encouraged to appeal and share what is not working well. Your voice truly matters