Concierge

Duties & Responsibilities

• Represent the client relationship by greeting all relevant arrivals and departures at the assigned base, following the Jet Linx Service Standards.
• Plan and manage active trips for clients following the Jet Linx Service Standards.
• Manage, update, and maintain all client accounts, preferences, and expectations, using company systems.
• Cookordination with Flight Operation Departments to ensure Service Standards are met and/or exceeded and identify any potential issues.
• Proactively communicate, document, and resolve complaints, escalating to management as necessary.
• Provide internal and external follow-up to resolve any service failures appropriately.
• Perform Concierge base duties as needed.

Knowledge, Skills & Abilities

• Ability to understand and tailor all actions in accordance with defined Jet Linx service standards.
• Ability to apply critical thinking to solving urgent matters, getting creative when there is no explicit instruction guide for all issues.
• Establish and maintain effective relationships with clients.
• Work flexible, non-standard hours including nights, weekends, and holidays.
• Proficient with Microsoft Office Suite.
• Effective verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers.
• Maintain the confidentiality of sensitive information.
• Multi-task and complete work within assigned timelines under minimal supervision.
• Flexible and work in an environment with frequent changes to procedures, directions, and expectations.
• Operate office equipment as needed.

Education and Work Experience

• Bachelor’s degree or 2+ years’ experience in an aviation service role.
• 2 years of professional customer service experience required.
• Aviation industry experience or interest preferred.

Physical Requirements

• Majority of work is completed in a normal office work environment.
• Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions.
• Able to move up to 25 pounds on an infrequent basis.

Documentation Requirements

• Ability to obtain a U.S. driver's license.
• Proof of eligibility to work in the US.

Pay

Jet Linx offers a competitive compensation and benefits package to team members. Starting base annual salary for this position ranges from $53,000 to $74,000. Actual base salary provided is dependent upon geographic location, aircraft size (crew positions), relevant education, training and experience of the candidate. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with 6% company match, paid time off and company paid life and short-term disability coverage.