Concierge

About the role

The primary role of the Concierge is to provide excellent hospitality as the first impression for all visitors at HumanGood. In this position, you will share information in person or on the telephone, perform general clerical and light administrative duties, and ensure that residents’ privacy, rights, and safety are maintained at all times.

Responsibilities

• Greet residents, potential residents, families, visitors, and vendors while managing both external and internal calls, taking and communicating messages.
• Provide an overview of community information to inquiries in support of marketing and sales efforts.
• Assist with resident services such as transportation, mail and deliveries, and the coordination of visitors.

Requirements

• Prior customer service experience.
• Prior clerical/administrative work experience.
• Computer skills such as using Microsoft Suite, desktop publishing software, internet applications, faxing, and copying.
• High school diploma or equivalent.
• Availability that may include evenings, weekends, and holidays.

Benefits

At HumanGood, we offer a comprehensive range of benefits and perks to support you, including:

• Health, Dental, and Vision Plans—start the 1st of the month following your start date.
• 20 days of paid time off (increases with years of service), plus 7 company holidays.
• 401(k) with up to 4% employer match and no waiting on funds to vest.
• HSA option with employer contribution.
• Tuition Reimbursement and continuing education programs.
• $25/line unlimited cell phone plan (plus taxes and fees).
• Cell Phone Stipend.
• 5-star employer-paid employee assistance program.

Benefit eligibility is determined by employment status and regularly scheduled hours.

Pay

Wage Range: $17.00 - $17.50

Schedule

Per-diem, open availability required.