Concierge

About the role

Hillcrest Health & Living is seeking a Concierge to join the team at Hillcrest Mable Rose in Bellevue, NE. Located at 4609 Hilltop Street, this senior living community offers assisted living, memory support, and adult day services.

Responsibilities

• Greet residents, families, visitors, and customers with warmth, professionalism, and a helpful attitude.
• Answer incoming telephone calls and direct calls appropriately.
• Provide information, directions, and assistance to visitors and customers.
• Provide clerical support as needed, including typing, faxing, filing, phone support, labels, and mailings.
• Aid the activities team with projects and events as needed.
• Help ensure copiers and other office equipment receive routine and unexpected maintenance in a timely manner.
• Support petty cash activity, postage sales, and related accounts payable processing.
• Maintain marketing packets and new resident information materials.
• Perform light housekeeping duties to keep the lobby and common areas neat, clean, and orderly.
• Build positive, professional relationships with residents, families, guests, and team members.

Requirements

• At least one year of experience in administrative or business office functions, including clerical support, software use, and office equipment.
• Strong customer service and communication skills.
• Experience handling multi-line phones, clerical tasks, and office support preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and follow-through.
• A calm, flexible, and professional approach when working with residents, families, and visitors.
• Comfort using technology and office resources efficiently and effectively.
• A team-first mindset and willingness to support activities and community operations as needed.

Qualifications

• High school diploma or equivalent required.
• Post-high school clerical training or related office training preferred.

Skills

• Customer service skills
• Administrative support skills
• Communication skills
• Organizational skills

Benefits

Not specified.

Pay

Not specified.

Schedule

Casual