Concierge
Excelsior Care Group · Live Oak, FL · 4 wk ago
On-siteCustomer Service$18–$23/hrFull-time
Key Responsibilities
- Collaborate with Admissions to prepare rooms and ensure necessary equipment (beds, oxygen, etc.) is in place.
- Verify rooms are cleaned, cleared of previous belongings, and fully functional (lights, call bells, TVs, etc.) before new Resident arrival.
- Create and deliver personalized welcome baskets for new Residents.
- Greet, escort, and orient new Residents to their rooms to foster a comfortable transition.
- Provide emotional support to Residents and families by listening and offering encouragement.
- Answer call bells and assist or notify staff promptly to ensure needs are met.
- Foster positive relationships with Residents, families, and staff.
- Attend in-services, Resident Council meetings, and staff meetings as needed.
- Assist with facility tours and room changes, especially during off-hours.
- Coordinate with laundry for retrieval of belongings for returning Residents.
- Prepare and distribute discharge gift bags, including ordering needed items.
- Oversee and schedule Resident smoking sessions.
- Perform other duties as assigned by the Administrator.
Qualifications
- Minimum 2 years of experience in a long-term care or nursing home setting.
- Excellent interpersonal and communication skills.
- A warm, empathetic, and service-oriented personality.
- Strong organizational skills and ability to multitask in a fast-paced environment.
Benefits
- 401(k) Retirement Plan
- Generous Paid Time Off
- Comprehensive Medical and Dental Insurance
- Team-Oriented and Supportive Environment
- Employee Recognition Programs
- Exciting Company Perks