Concierge

PRN (as needed) position with second and third shifts: 3–11 pm and 11 pm–7 am. Shift days and hours may vary.

About the role

The Concierge provides an exceptional first impression through direct contact with customers, exhibiting knowledgeable and welcoming service for visitors, residents, and associates.

Responsibilities

• Answers and directs telephone calls to residents and various departments in a friendly and timely manner.
• Monitors fire alarm system and responds to alarms, notifying Resident Services Assistants (RSA) or maintenance and the Schaumburg Fire Department of the exact location in the village.
• Monitors emergency response system and coordinates response with RSA for Residential Living and Assisted Living and EMS if appropriate.
• Monitors CCTV to verify identity and authorizes entry of individuals; notifies RSA of questionable matters.
• Screens visitors in the lobby area (via TV monitors and telephone) 24/7.
• Maintains log of noteworthy events and security cylinder log each shift; updates directories and keeps other records as assigned.
• Sorts mail for delivery as needed.
• Provides greeter service at the Hospitality Desk; directs visitors to the appropriate department or person.
• Supports safety and security of the facility by monitoring visitors, ensuring former employees, solicitors, and other non-appropriate visitors do not gain building access.
• Supports marketing endeavors by promptly notifying marketing staff of inquiries and visitors; provides printed materials to visitors as appropriate.
• Supports HR functions by showing the Career Opportunities list to prospective employees; provides and/or receives employment applications.
• Supports the EVS Volunteer program by providing applications to potential volunteers, receiving applications, and notifying staff of volunteer presence.
• Controls Daily Point of Sale Operations and maintains accurate drawer counts.
• Takes guest room reservations, events, and trip sign-ups.
• Provides answers to questions that are not readily available.
• Provides various postal services for residents, associates, and guests (FedEx, UPS, USPS).
• Assists the Valet team with various valet requests.
• Creates, maintains work order data entry, and dispatches appropriate maintenance personnel in compliance with policy.
• Coordinates game equipment usage.
• Coordinates pool and fitness access and key control for residents and associates in compliance with policy.
• Notifies family members about resident hospitalizations upon emergency or death.
• Coordinates massive phone notification to appropriate individuals upon disaster (power outage, tornado, fire, etc.) in compliance with policy and the EVS Disaster Plan.

Requirements

Physical Activities

• Constantly talking, hearing, and sitting.
• Occasionally standing, walking, bending, squatting, reaching, and twisting.

Range of Motion

• Occasionally being able to move from shoulder and above; waist to shoulder; and waist and below height.

Weight Lifting Requirements

• Occasionally being able to lift up to 25 lbs.

Vision Requirements

• Occasionally being able to look at the computer monitor, utilize color vision (identifying and distinguishing colors), peripheral and depth perception, and having the ability to adjust focus.

Environmental Exposure

• Occasionally being exposed to body fluids/blood.

Qualifications

• Two years of work experience that includes meeting the public, answering phones, and providing customer service.
• Experience working with older adults preferred.
• Proficiency with basic computer word processing and Outlook preferred.
• Knowledge of Word and Excel a plus.