Concierge

The company Cogir Senior Living, based in Scottsdale, Arizona, oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, Cogir is dedicated to growth while maintaining a commitment to exceptional care for residents and a supportive, growth-focused environment for team members. The culture is rooted in core values of human focus, creativity, and excellence, inspiring continuous improvement and achievement.

About the role

The Concierge is a dynamic role and the first point of contact for residents, families, visitors, and guests. This position provides front desk coverage and exceptional customer service, creating a welcoming and supportive environment. The role plays a key role in ensuring a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.

Responsibilities

• Answer a multi-line telephone, directing calls and inquiries as needed.
• Greet all families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and escalate issues to management when necessary.
• Complete work order requests.

Requirements

• High School Diploma or equivalent.
• At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting.
• Working knowledge of various computer systems, including Word, Excel, and Outlook.
• Patience and willingness to assist residents, visitors, and team members.
• Friendly, assertive, professional, outgoing, multitasking, and organized.
• Excellent communication skills.
• Availability to work flexible shifts, including weekends and holidays.
• Ability to maintain confidentiality and adhere to ethical standards.

Benefits

• Competitive wages, training, and growth opportunities.
• Early access to paycheck (pay on demand).
• Health, Dental, Vision, and Life Insurance.
• Paid Vacation, Holidays, and Sick Leave.
• 401K with company match.
• Free meals at work.
• Employee Assistance Program.
• Generous Employee Referral Program.

Pay

$22.00-$23.00 an hour

Job Type: Part-time