Concierge

Position Summary

The Concierge provides customer service and reception to residents and families, primarily focused in front lobby area, in accordance with all laws, regulations and Century Park standards. Reports to the Business Office Manager.

Qualifications

• Must have high school diploma or equivalent
• Must be proficient with Microsoft Office (Word and Excel)
• Must demonstrate proficiency with office machines (i.e., fax, copier/scanner)

Primary Job Responsibilities

• Greeter Duties:
  • Demonstrates excellent customer service, including telephone etiquette skills
  • Serves as community's first greeter to all guests, visitors, residents and families entering front lobby
  • Creates and maintains a positive atmosphere of warmth and hospitality
  • Interacts with all individuals professionally and courteously
  • Screens visitors entering the community
  • Aids in keeping front lobby and workrooms neat, clean and presentable
  • Closely observes lobby activity and reports unauthorized visitors or concerns
  • Keeps front lobby entrance flowing and welcoming
  • Keeps bell cart clean and polished weekly
• Administrative Duties:
  • Provides accurate, reliable clerical support (i.e., typing, filing, photocopies, fax, data entry, etc.)
  • Receives, sorts and distributes mail
  • Delivers packages to appropriate person/department following community policy
  • Makes accurate, timely entries into Events Log
  • Maintains lists (i.e., resident directory, door check sheets, associate phone list, call in sheets)
  • Enters resident maintenance requests in TELs system
  • Maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
  • Oversees resident check in system (i.e., educates new residents, invites participation, maintains weekly list for security)
• Sales / Marketing Support:
  • Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
  • Communicates with sales team and backup sales team so inquiry calls are handled timely
  • Affords assistance with Electronic Health Record (EHR) system as requested

Additional Requirements

• Must enjoy serving seniors
• Must demonstrate excellent customer service and hospitality
• Must have good telephone etiquette
• Must demonstrate trustworthiness and dependability
• Must work efficiently and effectively with little to no supervision
• Must demonstrate effective communication skills
• Must work efficiently with frequent interruptions
• Must be able to multitask
• Must be able to meet deadlines
• Must be cheerful and positive
• Must be responsive to resident requests
• Displays integrity and professionalism by adhering to Century Park’s Code of Ethics and completes all required compliance training